The Business Case for Windows 365 and Intune Suite: Productivity, Predictability, and Consolidation
- Patrick Whittington
- Oct 28
- 5 min read
As hybrid work becomes the standard and IT environments grow increasingly complex, organizations are under pressure to deliver secure, scalable, and seamless digital experiences. Microsoft’s Windows 365 and the Intune Suite offer a strategic solution—enabling modern endpoint management, secure cloud computing, and measurable business value.
This analysis explores the Total Economic Impact™ (TEI) of these solutions, focusing on three core pillars:
Productivity: Empowering users and IT teams to work smarter and faster
Predictability: Reducing risk, downtime, and security incidents
Consolidation: Simplifying tools and vendors to lower costs and improve agility
Each section includes detailed case studies from industries such as manufacturing, education, government, and professional services, demonstrating how organizations are transforming operations and achieving ROI.
1. Productivity: Empowering People and IT
Windows 365 and Intune Suite are built to enhance productivity across the organization—from frontline workers to IT administrators. These tools streamline device management, reduce manual tasks, and enable secure remote work environments.
Key Highlights
Windows 365
1.5 hours saved per user per week through improved collaboration and cloud file access
686 hours saved annually by IT via simplified device management
$519,400 in productivity gains from business user automation
$97,000 in IT productivity savings from reduced help desk tickets
Intune Suite
30% increase in end-user productivity due to faster onboarding and fewer device failures
29% increase in IT and security team productivity from unified endpoint management
$3.1 million in user productivity gains and $4.3 million in IT efficiency over three years
Why It Matters
Productivity is about unlocking time and talent. Windows 365 enables secure, flexible access to workspaces from any device, while Intune Suite automates routine IT tasks, allowing teams to focus on strategic initiatives.
Case Studies
Manufacturing
A global manufacturer deployed Windows 365 Link to replace shared PCs on the factory floor. This enabled frontline workers to access personalized Cloud PCs using shared devices, reducing provisioning time by up to 90% and improving shift transitions. IT teams reported a 22–30% reduction in unproductive time and improved compliance through passwordless authentication.
Education
A university implemented Windows 365 to support hybrid learning. Students and faculty accessed secure Cloud PCs from personal devices, reducing onboarding time and IT support requests. The institution saw a significant drop in device-related downtime and improved student satisfaction with digital learning environments.
Professional Services
A consulting firm adopted Windows 365 to enable secure BYOPC for remote consultants. This eliminated the need for shipping hardware, reduced onboarding time, and improved collaboration across distributed teams. The firm reported a payback period of less than six months and enhanced client delivery speed.
2. Predictability: Reducing Risk and Downtime
Security incidents and downtime are costly—not just financially, but in terms of trust and operational continuity. Windows 365 and Intune Suite help organizations build resilient, secure, and predictable IT environments.
Key Highlights
Windows 365
Keeps data in the cloud, reducing risk from lost or stolen devices
Enables secure BYOPC access without compromising compliance
Reduces unplanned downtime via centralized updates
Intune Suite
15% reduction in breach risk, saving approximately $370,000 over three years
Real-time compliance enforcement across all endpoints
Tools like Remote Help and Endpoint Privilege Management improve support outcomes
Why It Matters
Predictability means fewer surprises and stronger security. These tools help organizations proactively manage risk, ensure compliance, and maintain business continuity.
Case Studies
Government
A public agency transitioned to Windows 365 to support remote field agents. By keeping sensitive data in the cloud and enforcing secure access policies, the agency improved its compliance posture and reduced the risk of data loss. IT teams reported faster recovery times and improved audit readiness.
Education
A university IT department deployed Intune Suite to manage thousands of student and faculty devices. With real-time compliance enforcement and automated patching, the institution reduced breach risk and improved visibility into device health. The result: fewer support tickets and stronger endpoint security.
Manufacturing
A global manufacturer unified endpoint management with Intune Suite, replacing multiple point solutions. This led to faster incident response, improved device uptime, and reduced support costs. The company also achieved audit readiness across all facilities.
3. Consolidation: Simplifying Tools, Reducing Costs
Legacy IT environments often rely on fragmented tools and vendors. Windows 365 and Intune Suite offer a path to consolidation—reducing complexity, cost, and administrative overhead.
Key Highlights
Windows 365
$297,000 saved by retiring legacy conferencing, antivirus, and email tools
Eliminates need for on-premises infrastructure like VPNs and Exchange servers
Reduces reliance on managed service providers through centralized management
Intune Suite
38% savings on endpoint management licensing, totaling $9.9 million over three years
Replaces multiple point solutions with a single, integrated platform
Simplifies vendor management and reduces administrative overhead
Why It Matters
Consolidation drives agility. A unified platform enables faster decision-making, better user experiences, and scalable operations—especially critical for organizations with distributed teams and complex environments.
Case Studies
Professional Services
A professional services firm consolidated five endpoint tools into Intune Suite, reducing licensing costs and improving client data protection. The move simplified vendor management and enabled faster onboarding for new consultants. The firm reported 38% savings on endpoint licensing and improved operational efficiency.
Government
A public sector organization replaced fragmented endpoint tools with Intune Suite, streamlining audits and improving policy enforcement. The centralized platform allowed IT teams to manage devices across departments with greater consistency and reduced overhead.
The ROI: What the Numbers Say
The TEI studies conducted by Forrester Consulting reveal strong ROI across industries and organization sizes.
Windows 365
223% ROI over three years
$631,000 Net Present Value (NPV)
Less than six-month payback period
Intune Suite
181% ROI over three years
$11.36 million Net Present Value (NPV)
$17.63 million in total benefits vs. $6.27 million in costs
Making the Business Case: Key Takeaways
When presenting your internal case for Windows 365 and Intune Suite, focus on these pillars:
Productivity
Empower users with secure, flexible access
Automate workflows and reduce manual IT tasks
Improve onboarding, support, and satisfaction
Predictability
Minimize downtime and security incidents
Gain visibility into device health and compliance
Standardize support and management processes
Consolidation
Retire redundant tools and vendors
Simplify endpoint and app management
Lower total cost of ownership and improve scalability
Call to Action: Build Your Case, Realize the Value
Whether you're a CIO, IT leader, or business decision-maker, now is the time to modernize your endpoint and desktop strategy. The numbers speak for themselves—and the tools are ready.
Evaluate your current toolset and infrastructure
Identify where productivity is lost or risk is high
Engage your Microsoft account team for a tailored ROI model
Realize the value. Simplify your stack. Empower your people.
Author:
Patrick Whittington
Senior Consultant Migrate Technologies
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